What we do
We find where AI helps your business — then we build it.
Four offerings on one ladder. Start with a low-risk first conversation; climb as far as makes sense — all the way to us running your technology for you.
Start here · the front door
AI Discovery
A paid, structured engagement that finds where AI and automation will genuinely save your business time and money — before you spend a cent building anything.
We listen.
A half- to full-day session, on-site or remote. We sit down with you and the people who know the day-to-day best, and map how the work actually flows today.
We find the wins.
Every pain point becomes a candidate, scored by value, effort and risk — so the shortlist is ranked by what's genuinely worth doing.
We prove it.
We verify what connects, test the data the fix depends on, and build a rough working version — so you're deciding on evidence, not promises.
The deliverable
A plain-English AI Opportunity Report and roadmap: the prioritised opportunities, what each is worth, and a clear order to tackle them — plus the rough working version we built along the way. Yours to keep, whether or not you build with us.
The deal: a fixed fee, quoted up front — you know the number before you commit. It comes off your first month if you go ahead. And if our testing shows what you need can't be built — your software won't connect, the data isn't there — you get the fee back. We'd rather refund a session than build something that won't work.
Book an AI Discovery sessionThis is the difference between "we should probably do something with AI" and "here are the three things that'll pay for themselves by Christmas."
We build it · delivered NZ-wide
AI Implementation
A system that does real work, built module by module. We don't sell a chatbot, and we don't sell a six-month IT project — each module is one job, handled end to end, on the tools you already run.
- Quotes drafted the same day from your price book
- Overdue invoices chased politely — only the stubborn ones reach you
- Enquiries from email, forms and Facebook landing in your job system by themselves
- The funder or compliance report that used to take days, drafted in minutes
- Lapsed customers followed up before they're lost
- One page, every morning, showing what's actually going on
How it runs: around the clock, on infrastructure we manage, for a flat monthly fee — you don't host anything, patch anything, or babysit anything. It connects to your existing systems, and the rule that never bends: a person approves anything a customer ever sees.
And because we know the systems underneath, what we build is made to keep running — not to break the first time your business changes.
First footing
Around three modules. The admin that eats your evenings, handled. Most businesses start here.
Full stride
The system does the work; your team reviews and approves. Most clients end up here within a year.
The whole route
Every repeatable job in the business, handled — with a new module added as each one proves itself. This is where it meets the Virtual IT Manager tier.
We'll tell you straight which one you need — and it's usually smaller than you think. Think of it as the extra pair of hands you've been trying to hire and can't find: a fraction of the wage, around the clock, and your people stay in charge of it.
Book an AI Discovery sessionThe foundation
Sound systems are what make AI safe to run.
Before you can automate a business, the systems underneath it have to be solid. That's the work we've done for twenty-five years — and it's the same work that makes AI safe to put on top. If you've come looking for straight, business-grade IT support, you're in the right place.
- Microsoft 365 — setup, migration, administration, security and licensing
- SharePoint & Google Workspace — document management, collaboration, migrations
- Domains, DNS & email — registration, records, deliverability, troubleshooting
- Networking — firewalls, VPN, wireless, multi-site connectivity
- Security & data protection — backups, access control, the groundwork that keeps you safe
- Cloud & automation-ready infrastructure — the platform AI runs on
Built for businesses, teams and operations — owners who need their technology to just work, so their people can get on with the job.
Local business needing hands-on IT support? Business IT in the Far North→
Once your systems are sound, here's what becomes possible.
Solid foundations aren't the end of the story — they're the start of it. Finding what AI can do on top of them is exactly what an AI Discovery session is for.
Book an AI Discovery sessionWhere the retainer leads · select local clients
Virtual IT Manager
This isn't a separate service — it's where the relationship above ends up. When the module system is running the repeatable work and the foundations are ours to keep sound, the natural next step is simple: True North IT becomes your retained, part-time IT leader, owning your technology direction ongoing.
Not break-fix hours. Strategic ownership: someone who knows your systems, plans ahead, keeps you secure, and makes sure AI lands where it should — all without the cost of a full-time IT manager. At this level the AI system isn't a project — it's simply how your technology runs, with us accountable for all of it.
The proof: this is exactly what we already do for Whangaroa Health Services Trust — eight years as their sole IT consultant, from a full network and cloud rebuild to ongoing management of a 24/7 healthcare environment with sensitive patient data.
Deliberately limited: high-touch and capacity-limited — realistically a handful of clients at a time, offered to local and regional organisations where we can be genuinely responsive. By selection.
Talk to us about a Virtual IT Manager arrangementWherever you'd start,
it starts with a conversation.
One structured session. A clear, written roadmap and a working glimpse of the fix. No hype, no jargon.
Not sure which step is yours? Get in touch→ and we’ll point you the right way.